Q: How do you take payments?
A: We take PayPal and all major credit cards. Your payment information is handled safely.
Q: Is it possible to change or cancel my order after I've placed it?
A: Please send us an email right away at contact@urbanaglow.shop with your order number. We'll do our best to accommodate changes or cancellations if your order hasn't shipped yet.
Sending
Q: What is the cost of shipping?
A: All orders get free standard shipping.
Q: How long does it take to get there?
A: Orders are processed in 1–2 business days and usually arrive in 5–10 business days in the U.S. Delivery times to other countries may be different.
Q: Do you give tracking information?
A: Yes! You will get an email with a tracking link after your order ships.
Refunds and Returns
Q: How do you handle returns?
A: You can return things within 90 days of getting them if they are still in their original packaging and have not been used or washed.
Q: What do refunds mean?
A: We'll give you a refund to the same payment method you used to buy the item within 7 business days of receiving and checking it.
Q: Is it possible to trade something?
A: Yes, please email contact@urbanaglow.shop to set up an exchange.
Items
Q: How do I know what size to get?
A: There is a size guide on each product page to help you find the right fit.
Q: Are the pictures of your products accurate?
A: We try our best to show colors and images that are true to life, but the settings on your screen may make them look a little different.
More Questions
Q: What is your address?
A: Our address is 205 5th St, Lilesville, NC 28091, United States.
Q: What is the best way to get in touch with you?
You can email us at contact@urbanaglow.shop or call us at +1 645 564 8456.