We at urbanaglow believe in the quality of our products. This Warranty Policy tells you what you can do and what we have to do if you buy something from urbanaglow.shop that is broken or not working right.
1. Coverage
This warranty covers any items you buy from urbanaglow that have defects in the way they were made or that were damaged while they were being shipped.
The warranty is good for 90 days after the item is delivered.
2. What is Covered
Items that have obvious flaws in their construction, like bad stitching, seams, or materials.
Things that got broken on the way to you.
3. What Isn't Covered
Wear and tear that is normal.
Damage done by improper use, neglect, poor care, or changes made after delivery.
Items that are on sale or clearance (if the product page says so).
4. How to File a Warranty Claim
Email us at contact@urbanaglow.shop within 90 days of getting your order.
Send in your order number, a description of the problem, and pictures of the damage or defect.
We will look over your claim and let you know what to do next.
5. The end
If your warranty claim is approved, we will do the following at our discretion:
Fix or replace the broken or damaged item for free, or
Within seven business days, give a refund to the method of payment you used.
6. Get in Touch
If you have any questions about this Warranty Policy, please get in touch with
urbanaglow Lilesville, NC 28091, USA 205 5th St Email: contact@urbanaglow.shop
Call: +1 645 564 8456